Multiple Choice Identify the
choice that best completes the statement or answers the question.
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1.
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In the cosmetology industry or service industry, putting clients first
is:
a. | appropriate | c. | inconvenient | b. | required | d. | risky |
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2.
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The document that outlines the duties and responsibilities of a salon or spa
position is a(n):
a. | performance review | c. | job performance | b. | job description | d. | employee
evaluation |
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3.
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The most reliable method of compensation for a new salon professional is:
a. | cash | c. | commission | b. | salary | d. | tips |
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4.
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Compensation that is paid as a direct result of total amount of service dollars
generated for a salon is:
a. | bonus | c. | commission | b. | minimum wage | d. | salary |
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5.
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A salary-plus-commission structure is used to motivate practitioners to
increase:
a. | confidence | c. | productivity | b. | credit | d. | skills |
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6.
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Income in addition to your regular compensation that must be tracked and
reported on tax returns is:
a. | evaluations | c. | tips | b. | travel | d. | gifts |
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7.
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Nonpayment of financial debts such as mortgages or student loans is
called:
a. | defaulting | c. | debating | b. | credit | d. | irresponsible |
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8.
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Creating a personal plan to meet financial obligations can be achieved by
creating a:
a. | worksheet | c. | portfolio | b. | budget | d. | decision |
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9.
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The practice of recommending and selling additional services to clients is know
as:
a. | retailing | c. | motivating | b. | upselling | d. | upgrading |
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10.
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Recommending professional products to clients for at-home care is known
as:
a. | commission | c. | retailing | b. | upselling | d. | servicing |
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11.
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Recognizing the client’s needs and preferences lays the foundation
for:
a. | performance evaluations | c. | successful
selling | b. | improved performance | d. | good credit |
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12.
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To be successful in sales, you need ambition, determination, and a:
a. | forceful personality | c. | shy demeanor | b. | client base | d. | good
personality |
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13.
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Informing clients about a product without stressing that a client purchase is
a(n):
a. | assured sell | c. | hard sell | b. | soft sell | d. | recommendation |
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14.
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Clients that you serve on a regular basis are referred to as your:
a. | personal friends | c. | client base | b. | referrals | d. | personal base |
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15.
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While servicing clients, the process of scheduling them for their next
appointment is known as:
a. | rebooking | c. | upselling | b. | marketing | d. | referral |
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16.
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One of the best ways to improve your performance is to:
a. | cut your client’s hair the way you prefer | b. | find a role
model | c. | critique other coworkers | d. | spend more time on every client
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17.
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Scheduling is central to the salon business; it is respectful to clients and
coworkers to be:
a. | punctual | c. | unfaithful | b. | demeaning | d. | disrespectful |
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18.
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Someone who recognizes and resolves problems constructively is a(n):
a. | customer | c. | employee trainer | b. | coworker | d. | problem solver |
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19.
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A salon is a team environment that requires that you practice and perfect
your:
a. | technical skills | c. | individualism | b. | personal issues | d. | people skills |
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20.
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To become a proficient salesperson, adapt your approach and technique to meet
the needs and personality of:
a. | client questions | c. | particular needs | b. | unrealistic claims | d. | each client |
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