Name: 
 

On the Job



Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

In the cosmetology industry or service industry, putting clients first is:
a.
appropriate
c.
inconvenient
b.
required
d.
risky
 

 2. 

The document that outlines the duties and responsibilities of a salon or spa position is a(n):
a.
performance review
c.
job performance
b.
job description
d.
employee evaluation
 

 3. 

The most reliable method of compensation for a new salon professional is:
a.
cash
c.
commission
b.
salary
d.
tips
 

 4. 

Compensation that is paid as a direct result of total amount of service dollars generated for a salon is:
a.
bonus
c.
commission
b.
minimum wage
d.
salary
 

 5. 

A salary-plus-commission structure is used to motivate practitioners to increase:
a.
confidence
c.
productivity
b.
credit
d.
skills
 

 6. 

Income in addition to your regular compensation that must be tracked and reported on tax returns is:
a.
evaluations
c.
tips
b.
travel
d.
gifts
 

 7. 

Nonpayment of financial debts such as mortgages or student loans is called:
a.
defaulting
c.
debating
b.
credit
d.
irresponsible
 

 8. 

Creating a personal plan to meet financial obligations can be achieved by creating a:
a.
worksheet
c.
portfolio
b.
budget
d.
decision
 

 9. 

The practice of recommending and selling additional services to clients is know as:
a.
retailing
c.
motivating
b.
upselling
d.
upgrading
 

 10. 

Recommending professional products to clients for at-home care is known as:
a.
commission
c.
retailing
b.
upselling
d.
servicing
 

 11. 

Recognizing the client’s needs and preferences lays the foundation for:
a.
performance evaluations
c.
successful selling
b.
improved performance
d.
good credit
 

 12. 

To be successful in sales, you need ambition, determination, and a:
a.
forceful personality
c.
shy demeanor
b.
client base
d.
good personality
 

 13. 

Informing clients about a product without stressing that a client purchase is a(n):
a.
assured sell
c.
hard sell
b.
soft sell
d.
recommendation
 

 14. 

Clients that you serve on a regular basis are referred to as your:
a.
personal friends
c.
client base
b.
referrals
d.
personal base
 

 15. 

While servicing clients, the process of scheduling them for their next appointment is known as:
a.
rebooking
c.
upselling
b.
marketing
d.
referral
 

 16. 

One of the best ways to improve your performance is to:
a.
cut your client’s hair the way you prefer
b.
find a role model
c.
critique other coworkers
d.
spend more time on every client
 

 17. 

Scheduling is central to the salon business; it is respectful to clients and coworkers to be:
a.
punctual
c.
unfaithful
b.
demeaning
d.
disrespectful
 

 18. 

Someone who recognizes and resolves problems constructively is a(n):
a.
customer
c.
employee trainer
b.
coworker
d.
problem solver
 

 19. 

A salon is a team environment that requires that you practice and perfect your:
a.
technical skills
c.
individualism
b.
personal issues
d.
people skills
 

 20. 

To become a proficient salesperson, adapt your approach and technique to meet the needs and personality of:
a.
client questions
c.
particular needs
b.
unrealistic claims
d.
each client
 



 
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